Our packages are shipped exceeding all carriers requirements. However we all know that sometimes damage occurs. To file an insurance claim the following procedures must be followed.
1. Take pictures of the outside of the package prior to opening.
2. Take a picture of each piece prior to unwrapping it.
3. Take a picture of the damaged item.
To obtain a refund you must email the pictures to us so we can file a claim. You will be refunded the cost of the item upon receipt of the pictures. Since we charge a flat fee shipping rate shipping charges will not be refunded as the fee only covers our packing materials costs.
Unfortunately NO refunds will be issued without the above items being provided by you.